DELIVERY & RETURN POLICY

Delivery:

Orders placed by 5:00 PM on weekdays will be shipped within 4 business days. MNG Cargo ensures that your order is delivered to you as quickly and securely as possible.

Extraordinary circumstances (such as strikes, natural disasters, wars, etc.) or reasons related to the buyer (such as address changes or the absence of the authorized recipient) may cause delays in delivery. After the order is confirmed, the delivery time may vary between 5-7 business days.

The seller reserves the right to suspend the order if the information provided by the buyer is incorrect. In cases where a problem is detected and the buyer cannot be reached, the order process may be frozen for 15 days. During this period, the buyer is expected to contact the seller.

Saint Alen is committed to protecting consumer rights and ensuring customer satisfaction after sales. Any issues related to the products are handled meticulously, and a quick resolution is provided.

Return Requirements
To process a return, the following conditions must be fully met:

Returnable Product: Used, damaged, or altered products are not eligible for return. The return is valid for products returned within 15 days of receipt, along with their standard accessories, in undamaged condition. The return shipping cost is the responsibility of the buyer.

Invoice: The product must be returned with the original invoice. If the invoice was issued in the name of a company, a return invoice issued by the company must also be included.

Other Conditions and Return Shipping Costs

If the product you wish to return is defective, the shipping cost will be covered by our company.
If you are returning the product for any other reason, the shipping cost must be paid by the buyer, and the product should be sent to our address.
Returning the Product
The following steps should be followed for the return process:

The return must be made with the original packaging or box. Returns of products with damaged packaging will not be accepted.
Along with the product, the original invoice (all copies) and a completed return form must be included.
You can deliver the return product to the nearest MNG Cargo branch using agreement number 843042128.
If these conditions are fully met, the return process will be completed quickly.